Senior Software Engineer, Customer Service

Responsibilities:

• Designing and building services and features that will drive the transformation of our customer service tech stack.
• Collaborating with Staff Engineers, Product, and Salesforce experts.
• Mentoring developing engineers and contribute to engineering excellence across the organization.

Required Skills:

• 5+ years of professional development experience, with a focus on backend technologies.
• Experience integrating with customer service software and tools like Salesforce Service Cloud, Zendesk, and HubSpot.
• Demonstrated success designing APIs (REST or GraphQL) and working with SQL databases like PostgreSQL.

Benefits:

• Market competitive salary and stock options.
• Flexible PTO and 12 paid holidays.
• Health/dental/FSA, long-term disability insurance, mental health and family planning resources.