Operations Coordinator

As the Title Operations Coordinator, you will work directly with the Title Operations Team Leader and responsible for assigning orders, following up on orders, managing vendor costs, turn times and quality. Additionally, you will monitor SLA’s with the internal staff to ensure we mitigate delays to ensure the product is delivered timely to the clients.

You will assign new title orders as they appear on dashboard, follow up on title orders daily, process incoming documents/fax folder, monitor group email and process incoming requests. Also you will monitor vendors for quality, turn times and fees.

The role also includes reviewing Callback Sheets from vendors, updating internal contacts and client contacts regarding order status as necessary, answering incoming calls to title department as necessary, and working on any other projects assigned by team leader/manager, Reports, in conjunction with Dashboard/Notifier, which includes the Review Daily, Title WIP, and WIP All other duties as assigned.