Manager, Fraud & Complaints, Solar Servicing
Remote regions
USBenefits
4w PTO
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General Information:
- Forbright Bank is a mission-driven institution focused on responsible banking and sustainable growth.
- The team operates in a fast-paced, collaborative environment with a focus on innovation and excellence.
Duties and Responsibilities:
- Manage and supervise internal and external staff conducting fraud and complaint investigations.
- Identify and implement process enhancements to automate tasks and boost productivity.
- Create comprehensive investigative reports and maintain procedure documents.
Qualifications:
- Minimum 6 years of fraud investigation experience, with 2 years in a supervisory role.
- Knowledge of lending regulations including FCRA, FDCPA, SCRA, and Reg Z.
- Proficiency in data analysis tools like Snowflake, SQL, and Emailage.
Forbright Bank
Forbright is a nationwide full-service bank and commercial lender focused on building a brighter future for clients and communities. We are a dynamic, high-energy, and fast-paced organization with a culture of collaboration, inclusion, flexibility, and giving back.