Client Billing Service Representative

Thriveworks is seeking a Remote Client Billing Service Representative to join our growing team! Our mission at Thriveworks is to help people live happy, successful lives. This is an FT 1099 opportunity that Provides Outstanding Customer Service to both internal and external customers utilizing phone, email, and chat features. The role includes investigating and working on aging claims to determine account accuracy, combining billing tasks with email, call, or chat support, and handling a high volume of inbound and outbound calls. You will answer patient calls professionally, follow up on complicated issues to ensure customer satisfaction, collect outstanding balances, and resolve financial issues promptly. The position requires knowledge of medical billing, customer service, insurance guidelines, and technology, along with critical thinking and problem-solving abilities. Thriveworks employees embody core values of Community, Purpose, Integrity, Access, and Quality.