Knowledge Manager

As a Knowledge Manager at OnePay, you’ll own the creation and maintenance of internal and customer-facing documentation that drives clarity and outcomes. You’ll take full ownership of your work—from gathering inputs to driving reviews and publishing final content. You will support the Operations, working with various stakeholders at all levels to gather requirements and gain approvals in a timely manner. You will also be responsible for supporting various knowledge initiatives to ensure knowledge remains relevant and effective for the users. This role will impact OnePay’s vision by building accessible knowledge delivered when needed, enabling better customer outcomes. You will write clear, concise, and user-focused documentation for both internal teams and customers and will ensure consistency, clarity, and accuracy of Ops-owned knowledge assets.