Clinical Solutions Manager

The Clinical Solutions Manager will report to the VP of Customer Success. This role will be in the Customer Solution Delivery group and be responsible for providing clinical support focused on implementation and post-implementation, while using clinical knowledge and experience to develop solutions that meet customer needs. Lead complex client implementations including reviewing customer’s use cases, determining product solutions, establishing success metrics, supporting the development of clinical workflows and implementation roadmaps. Build client relationships to ensure implementations meet customer requirements and BioIntelliSense capabilities. Train and educate customers on BioIntelliSense product offerings and value proposition. Provide ongoing clinical support and post-implementation improvement and optimization. Coordinate with sales/business development, product, data science, customer care and operations teams to ensure successful client implementations. Contribute clinical expertise to the end-to-end BioIntelliSense solution, offering support internally and externally. Solicit market feedback to drive feature requests and improvements for the product roadmap. As needed, coordinate with the sales team to partner with customers during the sales process to understand customer needs and develop a value proposition and business case.