NOC Analyst

The NOC Analyst will be responsible for monitoring, responding, and escalating incidents during their schedule. This schedule will be subject to change based on vacation coverage. The NOC Analyst will have exceptional communication and customer service skills as they will be the first point of contact with both customers and Alkami during the start of an incident and will keep the customer informed of the status as the Incident moves towards a resolution. Essential duties include shift-based 24x7 proactive monitoring, utilizing monitoring solutions like New Relic, engaging customers and Alkami resources for issue resolution, performing release validation, conducting hourly checks, providing communications via phone, email, and Alkami's Statuspage, and preparing handovers for the next shift. Quickly identify Production issues and enact MIM process to ensure quick client communications.