Manage foundational documentation like release notes and upgrade guides to support customers and integrators effectively.
Oversee the Copilot knowledge architecture to ensure AI-generated technical answers are accurate and reliable.
Develop in-product guidance, including onboarding flows and error states, to minimize support escalations.

Qualifications:

Possess a portfolio showcasing range in docs, API references, and interactive guides with deliberate format choices.
Have experience with technical platforms such as hardware or safety-critical systems, understanding the importance of accuracy.
Demonstrate daily use of AI in workflow for drafting and pressure-testing content, with strong editorial instincts.

Outcomes:

Achieve a state where documentation is no longer a liability, allowing users to find information without support tickets.
Ensure Copilot answers technical questions correctly, leading to a measurable reduction in support volume.
Integrate content delivery with product launches, with in-product guidance ready on launch day.

FORT Robotics

FORT builds a physical AI safety platform that ensures safe, secure, and dynamic control for people and machines in dynamic worksites. The company is growing fast and provides solutions like Wireless E-Stop and Safe Remote Control to protect valuable assets.

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