Senior Manager – Technology Stack Operations

The Senior Manager, Technology Stack Operations is a key leadership position responsible for the performance, integration, and evolution of the toolsets that power Resultant’s Managed Services operations. This role owns the operational integrity and lifecycle of our ITSM, RMM, documentation, monitoring, and automation platforms. The ideal candidate will bring a blend of strategic thinking, process rigor, technical fluency, and a passion for continuous improvement to help drive scalable service delivery and enhanced client outcomes. Key responsibilities include toolset ownership and performance, process optimization and automation, strategy and roadmap, team leadership and development and change management & enablement. Smooth execution and delivery of internal projects and operational initiatives is expected, coupled with strong cross-departmental collaboration and communication within Managed Services. Clear actionable roadmaps and high performing teams are expected.