System Support Specialist

The System Support Specialist is a critical part of our Healthcare IT team, with the expertise to support radiology systems and applications. The ideal candidate will have experience working with Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and Electronic Health Records (EHR). This role involves troubleshooting, system maintenance, and collaborating with radiologists, IT teams, and clinical staff to ensure seamless system functionality. Duties/ Responsibilities: Provide technical support and troubleshooting for radiology systems, including PACS, RIS, and EHR. Monitor system performance and ensure uptime for radiology applications. Collaborate with radiology and IT teams to optimize workflow and system efficiency. Respond to and resolve user-reported issues in a timely manner. Diagnose and troubleshoot technical issues while maintaining clear and professional communication with customers. Work with vendors and third-party support teams for advanced troubleshooting and system enhancements. Utilize internal knowledge resources to effectively resolve technical challenges. Collaborate with team members and cross-functional departments on complex issues. Document system issues, resolutions, and updates in an organized manner. Develop and update technical documentation to support customers in product use and maintenance. Support DICOM, HL7, and other healthcare interoperability standards to maintain seamless integration between systems. Participate in an on-call rotation, providing support outside of normal business hours, including overtime, holidays, and weekends as required. Maintain HIPAA compliance and ensure data security within healthcare IT environments. Adhere to quality and regulatory compliance standards, including U.S. FDA medical device regulations, ISO 13485 requirements, and other applicable laws.