Imaging Service Engineer I

An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of technical support, as directed by the Area Service Manager. Duties and responsibilities include performing preventative maintenance, unscheduled maintenance with assistance, installations and de-installations of products. The role involves maintaining excellent working relations with field and home office personnel, and escalating issues and customer concerns to management. The role requires completing administrative duties like expense reports, timecards, and work orders. Maintaining customer communications, resolving issues, and ensuring customer satisfaction are key. Adherence to FDA regulations, ISO 13485 standards, and vendor credentialing requirements is essential, along with maintaining assigned tools and spare parts.