Senior Knowledge Management Specialist

You will be responsible for maintaining a robust, user-friendly Help Center with over 700+ public-facing articles. You will collaborate closely with Product Managers (PMs) and Product Marketing Managers (PMMs) to ensure that documentation is accurate, up-to-date, and aligned with product and feature releases. Your role will be instrumental in proactively identifying content gaps, optimizing searchability, and ensuring that missed searches remain below 5%. Maintain and update a public-facing Help Center with 700+ articles, ensuring content remains relevant, accurate, and easy to understand. Proactively identify content gaps through data analysis, user feedback, and search trends. Optimize the Help Center to deflect tickets to support by improving self-service resources, search functionality, and content discoverability.