Program Manager, Knowledge Management

Own the vision, strategy, and execution of our customer-facing Help Center, which houses 700+ articles serving thousands of users worldwide. You will act as the program lead for knowledge management, ensuring our Help Center evolves as a strategic self-service channel that reduces support volume, scales with product growth, and delivers an exceptional customer experience. This role requires strong program management, cross-functional collaboration, and a blend of technical, editorial, and analytical expertise. You will partner with Product, Marketing, Support, and AI teams to ensure documentation quality, optimize discoverability, and establish scalable processes for long-term knowledge management.