AI Advisory Solution Architect

Purpose:

• Design and deliver AI Experience architectures, proof of concepts, and solution blueprints to accelerate customer journeys.
• Support design, architecture, and proof of concepts for the AI Experience across the ServiceNow platform (Inclusive of skills and workflows).

Key Responsibilities:

• Lead architectural design sessions focused on AI Experience and Platform solutions, translating customer requirements into actionable blueprints.
• Showcase platform capabilities through technical deep-dive demos that educate customers on architectural possibilities.
• Collaborate with AI Experience Solution Consultants to ensure solution blueprint aligns to customer priorities and workshop outcomes.

Qualifications:

• ServiceNow Platform Mastery: Deep technical mastery of ServiceNow's core platform capabilities.
• Communication & Customer Partnership: The ability to build trusted relationships with customer platform owners, architects, and CTOs.
• Execution & Ownership: Reliable delivery against commitments, with the ability to manage multiple technical workstreams, prioritize under pressure.