Customer Operations Specialist

Execute tasks required to launch new groups within partnerships, program eligibility configuration changes, and operationalize customer expansions and terminations. Under guidance from a manager or senior team members, provide support in triaging and resolving routine issues by applying established policies and procedures. Escalate high-priority or complex issues as necessary. Work well with others to complete tasks and projects related to the customer lifecycle, such as setting up eligibility checking for new groups going live with Virta, testing eligibility, completing user acceptance testing and coordinating on completion of tasks needed to process a customer termination. Assist in the creation and maintenance of standard operating procedures (SOPs) for customer operations processes. Within the first 90 days, expect to immerse yourself in Virta's mission, products, and values, build relationships with collaborators, learn core tools and workflows, and begin completing tasks for new group launches and customer expansions under guidance.