Enterprise Customer Success Manager, Teams

As a Customer Success Manager (CSM) at Stack Overflow, you’ll work in tandem with multiple internal stakeholders to renew and grow business in our existing client base. The CSM can give strategic guidance and advice to customers of various sizes along various points of their customer journey. You want to be with a collaborative team where your experiences, effort, and ideas will matter. Strong awareness of the customer journey and how a Customer Success Manager serves to strategically advise customers toward agreed upon goals. Successfully own the full lifecycle from onboarding/adoption to renewal/expansion negotiations partnering with AEs, SEs, Product and Support. Be responsible for validating and championing the expansion and adoption growth within a book of business across customer profiles with various business needs. Engage and meet with customers for Executive Reviews in order to develop a clear understanding of their needs, opportunities and possible solutions. Coach and drive customers toward the maximum value application of Stack Overflow alongside their business needs on a defined timeline, promoting methodologies and business practices that create customer experts. Maintain high levels of customer engagement and satisfaction with a focus on customer value & loyalty.