Sage Intacct Customer Support Senior Specialist

Are you excited to connect the world of finance and accounting with technology? At Baker Tilly your main responsibilities will include working directly with project customers, providing support for end users, and working directly with customers, internal consultants, and external vendors for solutions. This is a remote position. As one of the fastest growing firms in the nation, Baker Tilly has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development. As a trusted member of the engagement team, you will review, assign and take ownership of customer support tickets, test possible solutions, escalate issues and delegate certain issues to the implementation or technical services team for highly configured instances of the software. You will also utilize your entrepreneurial skills to network and build strong relationships internally and with your clients and support the growth and development of team members through the Baker Tilly Care and Teach philosophy.