Senior Director, Enterprise, Commercial & Canada Platform Architect Leader

Strategic Leadership and Industry Alignment:

• Maintain deep industry expertise by aligning with leaders across Enterprise, Commercial, and Canada segments to address complex, industry-specific challenges.
• Drive thought leadership and develop reference architectures and playbooks tailored to verticals like Energy, Manufacturing, and Canada-specific requirements.

Team Building and Organizational Management:

• Manage multiple Directors and Senior Managers, overseeing coaching, performance, and career development for a team of 60+ Platform Architects.
• Attract and recruit top talent, proactively manage account pipelines, and optimize staffing to match skills with project needs across diverse geographies.

Business Performance and Delivery Excellence:

• Own key business metrics including customer satisfaction, Net Promoter Score, and Gross Revenue Retention, while managing revenue targets and operational expenses.
• Collaborate with Finance and Operations to forecast capacity and optimize resource deployment, ensuring alignment with Major Area priorities and market trends.

Platform Strategy and Customer Outcomes:

• Influence product roadmaps by identifying customer insights and emerging architecture patterns, serving as an executive sponsor for major digital transformations.
• Foster continuous improvement and technical excellence, building strategic partnerships to drive adoption and value realization at scale.