Therapy Support Specialist

Role and Mission:

• Play a crucial role representing Noctrix Health by providing an exceptional onboarding and therapy support experience.
• Work closely with patients and clinicians to ensure the smooth and successful use of Nidra therapy through personalized sessions.

Responsibilities:

• Represent the company in direct virtual patient interactions for training, demonstrations, and proactive/reactive support.
• Consult with clinicians during implementation and collaborate to define training requirements and materials.
• Capture therapy support needs and provide valuable feedback to marketing, sales, and product development teams.

Requirements and Environment:

• Requires a high school diploma, with a degree in a health-related field preferred for advancement.
• Must have exceptional customer service, communication, and problem-solving skills in a complex, challenging environment.
• This is a full-time remote position with potential for up to 10% travel, reporting to the Customer Care leader.