Junior L1 Genesys Support Engineer

We are looking for a Junior Technical Support Engineer for Genesys Cloud-related projects to perform callflows minor updates, upgrades, changes and timely resolve client's issues, following EST time zone for work for full-time and full-remote employment. This is a great opportunity for a real quick learner, customer-focused technical individual, patient and attentive to detail person, who is ready to work in a team, willing to develop support services and learn Genesys technology. This person will possess a demonstrable and successful background in understanding and managing clients’ inquiries, resolving reported issues by performing troubleshooting, and escalating everything else to the remaining tiers in the operating model. This role requires native-level proficiency in Spanish.