Claims Specialist II

Claims Processing:

• Take the lead in guiding customers through the claims process.
• Investigate and process claims for damage to vehicles and other property, including moderate bodily injury claims.
• Focus on accurate and efficient claims to prevent unnecessary expense to the Company and policyholders.

Customer Interaction:

• Review and explain coverage details and the claims process to customers.
• Address customer inquiries and concerns throughout the claim process to ensure satisfaction and retention.
• Serve as the primary point of contact for customers, coordinating with other departments to ensure a smooth claims experience and complete customer satisfaction.

Risk Management and Teamwork:

• Identify and escalate high-risk files with significant indemnity exposure or suspected fraud to supervisors.
• Collaborate with a team to address the needs of shared customers when necessary.
• Review law enforcement reports and seek out additional evidence to assess the facts of loss and determine liability.