New Collector I

Provide tools, strategies and best in class service to establish repayment behaviors with customers. Develop and negotiate payment plans, while adhering to all legal regulations and compliance requirements. Keep detailed records of all customer communications, payment plans that customer’s have agreed to, and amounts paid. Performs maintenance, research, and resolution on past due accounts. Ensure appropriate written correspondence is generated and sent to customers. Access database information, pulling up credit reports, and locating other publicly available records in adherence to the Fair Debt Collection Practices Act. Achieve department KPIs for calls to customers and payment arrangements, while meeting all quality guidelines. Identify and recommend improvement opportunities to all collections/recovery specific platforms, systems and tools to support operational effectiveness, improve customer experience, and to remain at the forefront of technology in the collections space.