Technical Writer - End User Documentation

Role Responsibilities:

• Develop and maintain knowledge base articles, job aids, user guides, and training resources alongside each of the four annual software releases.
• Write clear, precise technical documentation that translates complex functionality into language users can understand.
• Determine where new content belongs within the knowledge base and how functionality connects across the platform, user roles, and processes.

Qualifications:

• 5+ years of technical writing or documentation experience for software or SaaS platforms, including long-form technical documentation.
• Proven ability to translate highly technical information into clear, user-friendly content.
• Experience with a knowledge base or content management platform such as Zendesk, Confluence, or SharePoint.

Additional Details:

• This role does not include instructor-led training, in person or virtual.
• This role does not interact directly with external customers.
• Over time, you will grow into e-learning development, video tutorials, and other learning formats.