Job Description
The Director of Customer Success will develop and execute customer success strategies focused on driving client value using Data, AI, and Cloud solutions. They will also lead the end-to-end delivery of complex data, AI, and cloud projects (especially GCP), ensuring technical execution aligns with client objectives. The person in this role will oversee project/program execution, including roadmaps, resource allocation, and tailored methodologies (Agile, SAFe, Waterfall) for predictable, high-quality delivery. Furthermore, they will build, lead, and develop a high-performing project/program management team, fostering a culture of ownership, accountability, and strategic decision-making. The director acts as a trusted advisor and primary point of contact/escalation for key client stakeholders, owning the post-sale relationship to drive satisfaction, retention, and growth and also translates technical capabilities into measurable business value and proactively identify opportunities for upselling/cross-selling. This role manages program governance, budgets, risks, and KPIs, ensuring transparency, adherence to cloud best practices (governance, security, cost optimization), and driving continuous improvement, partnering effectively with internal Sales, Product, Technical teams, and Google to refine strategies and ensure seamless communication, and overseeing talent development, recruitment, and workforce planning to scale delivery capabilities effectively.
About Nerdery
Nerdery is a digital product consultancy that helps clients grow their business and delight their customers through intuitive, thoughtfully designed technology.