The Director of Customer Success will drive our customer success efforts, focusing on clients leveraging our Data, AI, and Cloud Services, and will be responsible for building and managing a world-class customer success team that drives adoption, retention, and expansion of our offerings. This role combines strategic program and project management, technical execution, and business strategy alignment, leading a team of empowered program and project managers owning project execution, optimizing delivery processes, and driving continuous improvement while maintaining a strong focus on client success and business outcomes.