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The Role:
- Act as the functional and technical expert on customer engagement teams, configuring ServiceNow Risk & Resilience products to accelerate business outcomes.
- Consult with customers on best practices, articulate implications of customization, and guide design workshops focused on platform technology.
Responsibilities:
- Develop solutions through technical configuration, create integration components like REST/SOAP APIs, and prepare high-quality deliverables for customer-facing projects.
- Lead project delivery aspects, provide oversight for partner resources, and juggle multiple complex initiatives while supporting sales activities and team mentoring as needed.
Qualifications:
- Current ServiceNow certifications including CSA and CIS-RC, with 10-12 years of experience in ServiceNow configuration, development, and Integrated Risk Management.
- Proficiency in web technologies and ServiceNow scripting, along with strong interpersonal skills and ability to influence stakeholders in diverse cultural settings.
ServiceNow
ServiceNow provides an intelligent cloud-based platform that connects people, systems, and processes to help organizations work smarter and faster. It is a global market leader serving over 8,100 customers, including most Fortune 500 companies, with a culture dedicated to innovation and making the world work better for everyone.