Job Description
Provide support to hotel and head office users by handling Sales and Distribution support tickets on a daily basis. Contribute constantly to the optimization of the quality of service, availability, and reactivity to provide quick answers to interlocutors, ensuring a good quality of support.
Work together with other members of L1 Sales and Distribution support teams in a different cultural and linguistic context. Have an overview of the distribution operations and good knowledge of the processes delegated to the support team.
Intervene and coordinate until there is a resolution for tickets assigned to the team, ensuring close collaboration with the L2 Sales & Distribution team and exchanging with internal & external teams to find solutions for tickets as quickly as possible.
About Accor
Accor is a worldwide Augmented Hospitality leader committed to rejuvenating the hospitality experience with over 300,000 experts across the world.