Continuous Improvement Partner, VAIB (Vulnerability, Accessibility, Inclusion and Bereavement)

VAIB Team Responsibilities:

• Ongoing analysis of performance data and metrics to determine the underlying root cause of operational pain points.
• Maintain, adapt and continuously review domain processes, workflows and supporting documentation.
• Proactively identify opportunities for improvement and lead on maintenance and plans to implement change.

Key role:

• Expertise in vulnerability, accessibility, inclusion and bereavements (VAIB).
• Strong understanding of continuous improvement methodologies in a financial services or regulated industry.
• A systems thinker with a data informed mindset.

Collaboration:

• Communicate recommendations for change and improvement to stakeholders and collaborate with the relevant teams to action.
• Partner with Product, Ops and Customer Ops teams to ensure change is adopted, embedded and maintained.
• Collaborate closely with the wider C&CI team to share priorities, progress and insights and support any up-skilling required in the team