Job Description
We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns. Key Responsibilities: Respond to customer inquiries via email, phone, and chat in a timely and professional manner. Provide accurate information about travel bookings, itineraries, and policies. Troubleshoot common client issues and escalate complex matters as needed. Maintain up-to-date knowledge of supplier systems, policies, and procedures. Follow up with clients to ensure satisfaction and support post-booking. Log all communications accurately using internal systems. Maintain high levels of professionalism and empathy.
About Destination Knot
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe.