Virtual Customer Service Representative

As a Virtual Customer Service Representative, you will play a crucial role in providing exceptional customer service to our clients and building strong relationships with them. Key responsibilities include responding to client inquiries and concerns via phone, email, and online chat in a timely and professional manner, providing clients with accurate and detailed information about our products and services, troubleshooting and resolving client issues to ensure their satisfaction, building and maintaining strong rapport with clients to ensure long-term partnerships, collaborating with other teams within the organization to resolve complex customer cases, acting as a liaison between clients and internal departments to ensure smooth communication and resolution of issues. Opportunities for growth and career development within the company as well.