Remote Housing Support Specialist

Serve as the central liaison for all housing support inquiries, including lease extensions, renter concerns, and service-related requests. Coordinate adjuster and policyholder communications throughout the housing lifecycle. Manage service requests and product replacements with third-party vendors (furniture, housewares, etc.). Maintain accurate client ledgers and updates for billing and invoicing. Oversee all aspects of the move-out process. Initiate and track lease extension requests. Send official notices to landlords and policyholders. Schedule and confirm vendor pickups for furnishings. Coordinate collection and release of security deposits. Investigate and resolve damage disputes tied to property or furnishings. Proactively identify, escalate, and supports resolution of urgent or sensitive matters.