Job Description
Work in a rewarding and extremely fast-paced / high-growth environment to provide empathetic, concierge-style service to our patients, answering any non-clinical questions the patients might have via messaging. Support providers with non-clinical administrative tasks in the Care Center (our medical record). Triage messages for providers by being responsive, reassigning, and resolving messages efficiently and timely. Recognize workflows to resolve patient concerns are highly dynamic, requiring collaboration and problem solving to find optimal solutions for patients. The role involves contacting pharmacies and assisting in the management of prior authorizations.
About Ro
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible.