TraX Customer Specialist

Responsibilities:

• The TraX Customer Specialist assists and educates users on LexisNexis Risk solutions and services, focusing on call detail records and geo-location investigations.
• Requires same-day response to all customer support inquiries, ensuring complete resolution.
• Build strong rapport with customers by maintaining timely, consistent, and proactive and professional communication.

Requirements:

• Have 2+ years of experience with Accurint TraX
• Have experience in customer service or in a public-facing position
• Have solid organizational, prioritizing and time management skills

Teamwork:

• Can work in a team setting and independently
• Be Self-motivated and dynamic
• Liaise with various teams, including engineering, product, sales, and subject matter experts to ensure customer satisfaction.