FNOL Agent

As an FNOL Agent, you'll be the first point of contact for insureds, providing a calming voice and guiding them through the initial components of the claims process. Your responsibilities include providing timely and empathetic responses to customer inquiries, offering reassurance and guidance throughout the claims process. You will gather and record key details from each call, ensuring all information is correctly documented in the appropriate claim file. Partnering with other members of the Claims department to ensure accurate processing and prompt resolution of claims is essential, as is the ability to complete data-entry into client claims database or other business applications. You will also assist in filing new loss claims that have been reported, which includes confirming damages, DOL, and other conditions of the insured’s reported loss. Catastrophe Requirement: In the event of a catastrophic event, overtime and weekend shifts will be required.