Job Description
Engage and educate patients, members, and customers about their healthcare needs and benefits. Bring a sales-minded approach to connect and build rapport, highlighting the value of the healthcare program. Turn opportunities into wins by explaining the program effectively and addressing concerns. Help members set healthcare goals and guide them by educating them about the program’s advantages. Resolve issues while providing exceptional customer service and promoting healthcare benefits with empathy. Stay goal-oriented and adapt schedules to meet customer needs.
Success involves explaining the healthcare program, building trust, applying a sales-like approach, managing resistance with compassion, and inspiring members to set healthcare goals.
About Carenet Health
Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey for more than 30 years.