Job Description
Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions. Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience. Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs, ensuring maximum security and functionality.
Working hours are Monday to Friday, from 10:00 to 19:00, providing consistent support during business hours to meet customer needs effectively.
About Sutherland Bulgaria
Sutherland Bulgaria is actively seeking enthusiastic Tech Support Advisors specializing in antivirus software.