Job Description
The IT Help Desk Support-Tier II professional will join the team and will possess a minimum of 3 years of experience in IT Support. Responsibilities include communicating with requesters to ensure they understand the status of their ticket at the time of dispatch. Employing good communication skills to resolve service requests and answering user inquiries regarding computer software or hardware operation to resolve problems. Using the Critical Priority Escalation process for all new critical priority service requests and following the Ticket Flow process. Overseeing the daily performance of computer systems and observing system functioning to verify correct operations and detect errors. Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
About Dental Care Alliance
Dental Care Alliance is one of the country’s largest and oldest dental support organizations supporting more than 400 affiliated practices.