Observability Architect

Orchestrate an industry-leading customer experience, driving a transformation of our Customer Experience organization. Become a strategic partner of existing customers to ensure they are happy, successful and realizing genuine value. As an Observability Architect, define the path to observability maturity and guide the customer. Work with Engagement Managers, who manage service engagements and serve as a customer lifecycle Centre of Excellence. Manage technical relationships, providing strategic consulting, and ensuring the successful achievement of value and ROI of our products. Act as the customer’s primary technical contact and be their voice to the Product Management and Engineering teams. Design the observability maturity journey of customers and assist them on that path. Provide expert-level troubleshooting and guidance to drive adoption. Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience. Develop and deliver technical documentation, guides, and tutorials.