Job Description
This role will oversee key technical projects that enhance our support operations, including incident response processes, customer notifications, and cross-functional initiatives to improve efficiency and communication. The ideal candidate has experience in project management within a technical environment, strong written and verbal communication skills, and a passion for driving process improvements that enhance the customer experience.
Key Responsibilities: Lead and manage incident response processes, ensuring swift coordination between technical teams, support, and stakeholders. Write customer facing communications and answer inbound customer emails in conjunction with input from Customer Success and other teams as needed. Develop and maintain project plans, timelines, and documentation for key technical support initiatives.
About Turnitin
Turnitin is a recognized innovator in the global education space that partners with educational institutions to promote honesty, consistency, and fairness.