Software Applications Specialist

Assist in the implementation, maintenance and administration of software applications in our ServiceNow SAM Pro solution. This role offers excellent growth and professional development opportunities in a collaborative environment. Manage ServiceNow SAM Pro module to meet business needs. Integrate SAM Pro with other ServiceNow modules as needed. Generate reports and dashboards to provide insights into our SAM Program. Administer J.S. Held software applications portfolio. Document software processes and procedures. Liaise with business, Technology Services teams, and application vendors to manage applications, support, and contracts efficiently. Coordinate technical application problems with vendor support teams. Develop plans and strategies for off-the-shelf and custom-built applications. Manage application-related projects aligned with project management standards. Administer applications by managing users, licenses, and contracts. Ensure successful management and testing of application updates and changes. Maintain system documentation and knowledge bases. Plan, coordinate, test, and communicate changes, upgrades, and new services. Ensure effective end-user training programs. Identify opportunities for new applications to add business value. Manage business requests for new applications and drive the procurement process. Other duties as assigned.