Lead Scheduler

Responsible for training, coaching, simple corrective conversations, and evaluations, the Lead Scheduler develops & maintains staff schedules, ensuring coverage for each position. This role also holds training sessions and one-on-one meetings with the team, leads monthly team meetings, prepares agendas, facilitates space or call in, and handles all telephone calls, appointment scheduling, and inquiries. The Lead Scheduler assists patients & staff with all inquiries, requests, and problems, tracks and documents direct reports attendance issues, and oversees all rescheduling. The Lead Scheduler assigns schedulers to help with rescheduling and monitor their progress, supervises schedulers, ensuring they stay on task, and supports them with any questions or concerns, ensuring professional conduct at all times, and oversees training of new schedulers.