Associate Product Manager (Admin Products)

As an Associate Product Manager at PointClickCare, you are responsible for working directly with the Engineering and Product teams to deliver products with an amazing experience to end users and customers, using Backlog Mangement functions. You create and maintain a healthy backlog for the Product Management team while ensuring a successful and tactical execution for Product, Operations, and Engineering. In this role, you will partner with Senior Product Managers to obtain guidance and mentorship as needed through their vision and direction. You approach your work with natural curiosity and use your growth mindset to maximize the value in your delivery of various PointClickCare Products. Key Responsibilities:General Defect Management and SLA Support (QA) Assist in tracking, triaging, and resolving product defects. Ensure adherence to Service Level Agreements (SLAs) to minimize disruptions for users. Enhancing Provider & Payer Workflows Support provider credentialing, contracting, and administrative workflows. Reduce bottlenecks in network management.User Experience & System Optimization Help improve UI/UX, user access management, and operational dashboards for administrative product users.Regulatory & Compliance Support Help ensure that Admin products adhere to evolving regulations. Reduce compliance risks through diligent monitoring and updates. Scalability & Product Innovation: Support new feature development, testing, and deployment of AI-driven automation in RCM workflows.