LGC Case Mgt & Affiliate Coordinator South Africa Clinical Ops – Clinical Care Navigator

Coordination and Allocations:

• Support with allocation of work to various stakeholders including Lyra’s local provider subsidiaries and partners, Clinical Consultants, Direct Affiliate Networks, and other Operational support teams as needed.
• Ensure smooth distribution of tasks to meet operational demands.

Data Support:

• Support with data handling, correspondence follow up for case/event data, data capture and data checking, and related work, including customer satisfaction and feedback data.
• Assist with data-related correspondence, updating affiliate records, and collating data for reporting needs.

Professional Correspondence and SLA Duties:

• Support mailbox handling and correspondence with clients, affiliates, and internal/external stakeholders on administrative matters.
• Carry out administrative duties for SLA adherence, including technology-tool setups and processing financial documents for provider payments and customer billing.