Job Description
User Support:
- Provide support through calls, chats, and email.
- Guide users and provide advice regarding their sites and businesses.
- Help users solve problems and achieve their goals.
User Analysis:
- Analyze user behavior and content suitability.
- Determine the effect of user behavior on satisfaction.
- Maintain positive customer relations.
Collaboration:
- Work with all departments and product teams.
- Liaise with them about user needs.
- Improve user experience.
About Wix
Wix makes it possible for anyone to succeed online; since 2006, they’ve grown to 5,000 employees in 17 countries and serve over 230 million users worldwide.