Responsibilities:
- Receive and review complaints related to medical devices
- Investigate complaints by gathering relevant information, analyzing data, and conducting root cause analysis
- Communicate directly with customers to solicit information, address concerns, and provide updates on complaint resolution
Requirements:
- Bachelor’s degree preferred in a relevant field
- 2+ years of experience in an FDA-regulated environment
- 3+ years of experience communicating directly with patients or medical device customers
Qualifications:
- Excellent verbal communication and interpersonal skills
- Compassion, empathy, and patience when communicating with customers
- Superior written communication and documentation skills
Noctrix Health
Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Their team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience.