Business Analyst

This role is pivotal to a major new agency partnership and will sit across core product areas including Account-Based Ticketing, Payments, and Agency Portals. You’ll work at the intersection of discovery and delivery, collaborating with Product Managers, Engineers, Designers, and agency stakeholders to translate business needs into scalable, user-focused solutions that support our mission of simplifying transit for everyone. You will lead discovery sessions with agency partners to capture business goals, user needs, and system requirements, as well as translate customer needs into detailed, testable user stories and acceptance criteria. The candidate will contribute to feature development across one or more key areas: Account-Based Ticketing, Payments, or Agency Portals. They will also document workflows, configurations, and integration points to support implementation and ongoing evolution.