Fraud Analyst

Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation. Responds to account inquiries providing merchants and cardholders with standard responses to alerts generated within fraud detection queues. Assists with the completion of lost stolen reports, such as blocking and transferring compromised accounts. Builds credit card replacement orders and completes shipping materials. Identifies fraudulent credit card activity through training, research, and analytic techniques.