Manage customer disputes to be compliant with relevant rules and standards, including card network monitoring thresholds. Manage a team of analysts, ensuring the team’s work aligns with business priorities and meets quality standards. Oversee dispute service providers, driving a proactive response to changes in the business and compliance with SLAs. Use data to drive continuous improvement in disputes processes.
Risk Operations at Super.com has a wide scope spanning payment fraud, offerwall fraud, and KYC. This newly-created role will keep a pulse on the company’s earnings and rebates vertical in order to identify evolving risks and continuously refine our response. This role will manage a team of risk analysts, with potential for growing the team over time. The ideal candidate is data-driven and comfortable working directly with product managers and engineers.
Serve as the company’s subject matter expert on payment fraud, offerwall fraud, KYC, and related matters. Develop and/or refine fraud strategy and operations, creating synergy between business lines whenever possible and optimizing for the company’s overall financial performance. Manage relationships with external solution providers. Manage a team, ensuring that work aligns with business priorities and meets quality standards.