Bilingual Customer Support Specialist –German & English

Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions. Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience. Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs, ensuring maximum security and functionality. Sutherland Bulgaria is looking for someone with excellent verbal & written skills in German and good verbal & written skills in English. Must have intermediate technical PC knowledge and ability to multitask, along with great interpersonal skills and a positive attitude. The candidate should be able to present complex information in a simple and understandable way.