Job Description
RedHelm is seeking a Network Operations Center Technician (Tier 1) to join our Network Operations Center (NOC) team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining our managed services platforms. This role requires foundational expertise in Windows Server administration, networking technologies, and backup management , with a strong focus on proactive issue resolution and customer support.
Utilize and monitor various support tools to proactively assist clients with outages and performance issues. Triage and remediate automated alerts from various systems, escalating issues to higher-tier support teams when required. Perform basic troubleshooting of WAN/edge technologies, including direct internet circuits, MPLS, SD-WAN, firewalls, and routers. Administer and troubleshoot backup platforms, handling job maintenance, restores, and configurations. Communicate with internal teams and customers, keeping them informed of ticket progress and service updates.
About Ideal Integrations
Ideal Integrations/1Path's foundation is built on Integrity, Excellence, Accountability and Teamwork and these core values support their vision and shape their culture.