New Customer Service Associate

Serving as an ambassador for the Relay Payments brand, our Customer Service Associates ensure excellent customer service standards and maintain high customer satisfaction. As a first tier liaison between customers and companies, the Relay Customer Service team communicates via phone and email to assist with complaints, errors, account questions, payment processing, refunds, and other inquiries. Professionally answer inbound calls, chats, and emails from customers that require assistance with any of Relay’s product offerings. Follow-up with customers where further research or communication of resolution is required. Communicate feedback from customers to internal stakeholders to improve Relay’s product offerings. Greet customers with empathy and warmth, helping customers feel that we are here to help them. Review and record important/confidential customer information, such as payment info, address, phone numbers, etc. Work with team leadership to ensure effective customer service is being delivered. Resolve product or service issues by listening to the customer, empathizing with and apologizing for the issue, reacting by resolving or escalating the issue, and notifying both internal and external stakeholders. This role works 11:30am-8pm Monday through Friday.